Refund Policy

Who handles payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle processes all payments and refunds, and your receipt comes from Paddle.

14-day refunds

You can ask for a full refund within 14 days of any charge: a new subscription, a renewal, a refill pack or a Gift Premium code. You don't need to give a reason. We may refuse a refund in cases of fraud or clear abuse of this policy, such as repeated buy-and-refund cycles.

After 14 days

• Narration doesn't work. If chapters your plan covers won't play and we can't fix it, we refund the affected period, or the unused part of a refill pack or gift.
• Billing mistakes. If you were charged twice, or charged after you cancelled, we refund the extra charge.
• We end the service. If we stop a paid service, we refund the unused part of prepaid periods.

Cancelling

Cancelling stops future renewals. You keep Premium until the end of the period you paid for. Cancel any time from the Manhwawi side panel → Manage subscription, or from the link in your Paddle receipt. Uninstalling the extension does not cancel a subscription.

How to ask

Email support@manhwawi.com from your account's address with your order number (on the Paddle receipt), or contact Paddle through the link on your receipt or at https://paddle.net. We reply within 3 business days. Refunds go to the original payment method; your bank may take 5–10 days to show them. A refund ends the access it paid for; refunding a Gift Premium code also ends the recipient's Premium from that code.

Your legal rights

Nothing in this policy limits rights you have under the consumer law where you live.